Why Choose YSG?
YSG provides a full-service solution. YSG’s US-based call center handles all aspects of communicating with consumers, receiving and processing applications, presenting the Lender’s loan approval and structure information to approved borrowers, selling and managing back-end products, and ensuring that the Lender receives a complete application file for underwriting and loan file for funding. YSG also handles title perfection. Distribution of the loan funds can be fully handled by YSG or the Lender can elect to distribute funds to pay off the previous loan. At all times, YSG is providing a marketing and processing service; the Lender is the original lienholder on the Note.
Customized systems and industry-recognized tools ensure accurate, consistent prescreening is performed so the resulting applications comply with the credit criteria provided by the Lender. Our call center handles all aspects of communicating with the consumer and gathering the Lender’s required loan documents, using the Lender’s loan document forms. The results are similar to the process of acquiring indirect loans through an auto dealer, but with loans that can be expected to perform better than newly originated indirect loans. YSG’s sophisticated process to prescreen applicants results in an attractive Book-to-Look rate and high efficiency, low-cost underwriting for the Lender.
Leads come from third-party lead aggregators, custom YSG marketing campaigns, and partnerships with a variety of types of lead generators. YSG actively manages the blend of sources of leads to manage volume and application quality in order to meet Lenders’ goals and lending criteria. All marketing is designed to generate incoming calls and website contact from consumers. YSG only responds to those incoming contacts and does not make outbound telemarketing calls.
Our call center follows up on leads and handles all aspects of application data gathering and processing either by secure, recorded phone calls or through an online application process. Regulatory-required disclosures and consents are obtained and maintained throughout the process.
YSG reviews soft pull credit data and other application data and matches the application to the appropriate Lender, based on the Lender’s lending program guidelines for credit, collateral, and loan structure, which are programmed into YSG’s proprietary application processing system. The Call Center agent discusses the refinance opportunity with the consumer, including a review of the likely loan structure (based on information already received), additional data and documentation that will be needed for the Lender, and options related to ancillary products that are available.
Using the VIN, YSG’s system gathers 3rd party collateral valuation information based on the Lenders’ preferred method. In addition, the Call Center securely gathers standard and additional Lender-required stips, such as driver’s license, registration, and proof of insurance, from the consumer.
YSG’s application processing system evaluates each application against the specific criteria provided by each Lender active with YSG’s program. The system is programmed to ensure that the application is matched to the appropriate lender that is likely to approve the deal and provide the consumer with the best loan, either in terms of the lowest APR or based on specific requests by the consumer, such as a specific loan term.
With the consumer’s approval, YSG submits the application electronically to the Lender for underwriting. In some cases with a subprime lending program that doesn’t define the projected interest rate, YSG may, with consumer approval, submit to several Lenders for decisioning, but otherwise, the application is only submitted to one Lender.
YSG contacts the consumer by phone to share the Lender’s decision. For approvals, the approved terms are reviewed in detail. If the consumer elects to proceed with the loan, YSG’s system transfers the application and approval data onto the Lender’s loan forms and title documents, then delivers them through a secure online portal to the consumer for printing and signing. Documents are esigned, unless the lender requires wetsign.
During the call with a consumer, the Call Center agent presents back-end product options such as GAP coverage and Extended Service Contracts. By agreement, the Lender defines the requirements and maximum selling price for back-end products it is willing to finance. The products are presented as available options, with both the benefits and the costs and other risks disclosed. Call center agents are required to follow an approved script to offer the products and fully describe the associated benefits and costs. The full cost of the products, if the consumer elects to obtain them, are disclosed multiple times throughout the application, approval, and loan document execution processes. YSG handles all aspects of activating the back-end products with the product administrator.
When the signed documents are returned to YSG, the Funding Department reviews them for accuracy and completeness, then provides final loan packages to the Lender for funding. Upon receiving funding, YSG sends the payoff to the previous lienholder, activates any ancillary products, and perfects the title.
YSG is designed specifically to generate and process refinance auto loans for Lender partners. From organizational design to IT systems, to third-party vendors, to technical, administrative, and physical security, every aspect of the Company is oriented towards providing a safe, secure, efficient, and effective method to generate incremental, high-performing auto loan portfolios for Lenders. Due to a high level of automated systems and standardized operating policies and procedures, YSG operations are designed for quick scalability to support each Lender’s targets for volume and loan metrics with consistency and regulatory compliance.
The Executive Team and the Director of Compliance handle all aspects of Lender communications and support, from initial marketing to initial due diligence and through ongoing due diligence and service provider regulatory compliance reviews. They are also available as needed to address questions and concerns as needed. The Chief Compliance Officer is also available to address regulatory-related matters.
The Marketing Department designs and manages campaigns and activities to generate consumer leads. This includes monitoring any vendors associated with marketing campaigns, such as providers of prescreened lists and direct mail companies.
The Call Center handles application processing operations. The number of call center staff is calibrated according to expected application and loan volume.
This department reviews documents to make sure they are accurate and complete for timely title perfection. They also submit the title application package to the jurisdiction or, in some cases, to a title perfection vendor. This department monitors and reports on title perfection status and handles any title issues to ensure timely perfection. This department monitors and reports on 3rd-party title perfection vendor activities and handles any title issues that are not addressed by the vendor.
This department ensures that loan packages are complete, accurate, and consistent with lender requirements. They create the consumer loan package, facilitate consumer signatures on the loan docs, review the loan documents with borrowers, and ensure that the required stips have been received from the borrower.
This team reviews loan packages for completeness and accuracy, facilitates any necessary corrections, then transfers them to lenders for funding.
This team conducts random call monitoring. Their call scoring reports identify whether each FSR and Administrative staff member is following approved script, policies, and procedures. A failing call score leads to immediate individual retraining and coaching or other appropriate disciplinary actions.
The IT team has responsibilities across development, network management, user training and support, and infrastructure and application management.
This group handles corporate finance/accounting as well as cash transfers related to the loan flow, such as title payments and payoff disbursements.
This department maintains and implements the Compliance Management System. It provides oversight and management of compliance policies and procedures, conducts and addresses internal regulatory oversight monitoring, supports client service provider audits, notifies the board and management of compliance issues, and provides reports on consumer complaint management.
YSG’s training department provides formal, two-week-long new agent training to all call center agents. Customized training is also provided to other staff who are handling consumer information and documents. All new employee training includes regulatory compliance and physical, administrative, and technical security components. Ongoing training is conducted for call center staff on a weekly basis. Additional re-training is provided to individual staff members on an as-needed basis based on results from third-party call monitoring results, consumer complaints, and management oversight. Compliance and Security Training is provided to all staff on at least an annual basis.
This department receives, tracks, and facilitates the resolution of consumer complaints to ensure each complaint is addressed in a timely and appropriate manner. Back-end product administration: This team ensures that the appropriate funds are disbursed to back-end product providers and handles any aspects of back-end product cancellation that are not handled directly by the provider.
*This form is for partnership inquiries only. If you are a current client with questions about your loan, GAP, or extended service contract please contact us here.
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